Our dedicated Customer Care team is here to assist you with any inquiries, including returns, shipping, or processing your online order.

• WhatsApp: +92 310 7663936
• Email: allboypk@gmail.com

Exchange & Return Policy

Exchange Policy
Products purchased from All Boy can be exchanged within 14 days of delivery under the following conditions:

• The item(s) is faulty, damaged, or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is different from what was ordered.

You must notify us within 3 days of delivery by contacting us via:

• WhatsApp: +92 310 7663936
• Email: allboypk@gmail.com

In case of a dispute, photographic evidence of the defective or incorrect item must be shared within 14 days of purchase to initiate the exchange process.

Scenarios Where Returns & Exchanges Cannot Be Processed:

• Requests made outside the specified time frame.
• Products damaged due to misuse or tampering.
• Missing items such as tags, labels, packaging, or accessories.
• Undergarments cannot be exchanged or returned without original packaging.

Returns Policy

1. When Are Returns Accepted?
Returns are accepted only under the following conditions:

• The customer received a defective or faulty item.
• The wrong item was shipped by All Boy.

2. How Do I Request a Return?
You must notify us within 3 days of delivery by contacting our customer service. Returns are entertained only if the product is damaged or incorrect.

3. Timeframe for Returns
The deadline for all returns is 3 calendar days from the delivery date.

4. Return Shipping Charges
If you received a wrong or damaged article, you will need to send the parcel back to our warehouse, and we will cover the shipping charges.

5. Refund Process
Once the return is approved:

• You will receive a refund via a Coupon or directly in your account.
• Refunds to your account will be processed within 7-10 business days.

6. Shipping Costs on Returns
We do not refund shipping costs, even if all items in an order are returned.