Refund Policy
At ALLBODY, we are committed to providing you with the highest quality clothing and a positive shopping experience. If you are not completely satisfied with your purchase, we’re here to help!
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Return Window: Items must be returned within 30 days of the delivery date.
- Condition: Items must be unused, unwashed, and in their original packaging with tags attached.
- Proof of Purchase: A receipt or proof of purchase must be included with your return.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Sale items (unless stated otherwise)
- Items marked as final sale
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [customer service email] with your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Authorization Number and instructions for the return process.
- Package Your Item: Carefully package the item, ensuring it’s secure. Include your original receipt and any other required documentation.
Return Shipping
- Customers are responsible for return shipping costs, unless the item was received damaged or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
Processing Your Refund
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
Exchanges
If you wish to exchange an item for a different size or style, please follow the same return process and place a new order for the desired item.
Contact Us
For any questions or concerns regarding our refund policy, please contact our customer service team at [customer service email] or [customer service phone number]. We’re here to help!
Thank you for choosing ALLBODY! We appreciate your support and look forward to serving you again.